NHANCE Studio: Terms Of Service

Welcome to NHANCE Studio (“Company,” “we,” “us,” or “our”). By accessing our website or engaging our services, you agree to these Terms of Service.

SMS Messaging Terms & Compliance

1. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with NHANCE Studio through our website at www.nhance-lifestyle.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. Support Information: If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to connect@nhance-lifestyle.com or call (972) 978-9028 during business hours.

4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

7. Age Restriction: You must be 18 years or older to participate in our SMS program.

8. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at www.nhance-lifestyle.com/privacy-policy

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

NHANCE Studio Terms of Service: Website Use & User Agreement

When you sign up for training at NHANCE Studio, you enter into a binding agreement for the specific services outlined in your membership or training package. All services are subject to these Terms of Service and will be detailed in your individual service agreement.

NHANCE Studio offers in-studio services including but not limited to personal training, group fitness classes, recovery services, and access to gym facilities. These services are provided at our physical locations and are subject to the studio rules and conduct policies outlined below.

NHANCE also offers recurring virtual coaching services which may include, but are not limited to:

• Personalized nutrition plans
• Live chat sessions
• Recipes, grocery lists, and meal tracking
• Mindset and lifestyle support
• GLP-1 health coaching

Online coaching services are delivered through our coaching app or designated communication channels.

Payment Terms

Payment Schedule: Payment is due according to the schedule specified in your service agreement. Monthly memberships are billed on a recurring basis. Training packages are due at the time of purchase or according to a payment plan if offered. Online coaching subscriptions bill automatically on a monthly basis (or as otherwise specified at checkout). By enrolling, you authorize us to charge your selected payment method on a recurring basis until you cancel.

Late Payments: Payments not received within 5 business days of the due date may result in suspension of training services until the balance is resolved.

Refund Policy: All fees are non-refundable unless otherwise specified in writing. This includes monthly membership fees, training package fees, coaching subscription fees, and any setup or enrollment fees once services have commenced. Unused sessions in a training package are non-refundable and non-transferable. Due to the nature of digital services and time invested, all online coaching sales are final, and no refunds will be issued once a billing cycle has started.

Taxes: All fees are exclusive of applicable taxes. You are responsible for all taxes associated with services.

Client Responsibilities

You agree to:

• Provide accurate information about your health history, injuries, medical conditions, and fitness goals during your introductory workout and throughout your training or coaching relationship.
• Notify your trainer or coach immediately of any changes to your health status, medications, or physical condition.
• Arrive on time for scheduled training sessions.
• Follow the instructions and guidance provided by your trainer or coach during sessions.
• Communicate openly about discomfort, pain, or concerns during exercise.
• Wear appropriate workout attire and footwear for in-studio sessions.
• Maintain personal hygiene and cleanliness when using the studio.
• Treat the trainer, coach, other clients, and studio equipment with respect.
• Acknowledge that your results depend on your participation, consistency, and communication with your coach or trainer.

Our Responsibilities

We will:

• Deliver training and coaching services using evidence-based methods and industry best practices.
• Provide a clean, safe, and welcoming training environment for in-studio services.
• Design personalized training and coaching programs based on your goals, abilities, and limitations.
• Track your progress and adjust programming as needed.
• Maintain confidentiality of your personal and health information.
• Respond to inquiries within 1-2 business days.
• Ensure all training is provided by qualified, certified professionals.

Health and Safety Disclaimers

Assumption of Risk: You acknowledge that physical exercise involves inherent risks, including but not limited to muscle strains, sprains, fractures, cardiovascular events, and other injuries. By participating in training at NHANCE Studio, you voluntarily assume all risks associated with exercise.

No Medical Advice: Our trainers and coaches are certified exercise and wellness professionals, not medical doctors. Training programs, nutrition plans, and advice provided are for fitness and wellness purposes only and do not constitute medical advice. You should consult with a physician before beginning any exercise or nutrition program, especially if you have pre-existing health conditions, injuries, or concerns. Our coaches do not diagnose or treat medical conditions.

No Guaranteed Results: While we work diligently to help you achieve your fitness and wellness goals, we cannot guarantee specific results such as weight loss, muscle gain, strength increases, or any other physical outcome. Results depend on various factors including your effort, consistency, nutrition, sleep, genetics, and adherence to programming, many of which are beyond our control.

Services Provided “As Is”: Our services are provided on an “as is” basis without warranties of any kind.

Cancellation and No-Show Policy

Session Cancellations: If you need to cancel or reschedule a session, please provide at least 24 hours notice. Cancellations made with less than 24 hours notice may result in forfeiture of that session.

No-Shows: Failure to show up for a scheduled session without notice will result in forfeiture of that session.

Trainer Cancellations: In the rare event that we need to cancel a session, we will provide as much notice as possible and reschedule at a time that works for you.

Membership Cancellations: To cancel a monthly membership, please provide 30 days written notice. You will be responsible for any fees incurred during the notice period.

Online Coaching Cancellations: You may cancel your online coaching subscription anytime directly through the app. Cancellations will take effect at the end of your current billing period. No refunds or partial credits are issued for unused portions of your subscription. To avoid being charged for the next cycle, please cancel at least 24 hours before your next billing date.

Coach-Client Relationship

1. Coach agrees to maintain the ethics and standards of behavior established by the International Coach Federation (“ICF”) (coachfederation.org/ethics). It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behavior.
2. Client is solely responsible for creating and implementing his/her own physical, mental, and emotional well-being, decisions, choices, actions, and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Clients understand coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
3. Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education, and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas, and implementing choices is exclusively the Client’s responsibility.
4. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical, or other qualified professionals, and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.
5. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance, and to create the time and energy to participate fully in the program.

Liability Waiver and Release

By signing up for services at NHANCE Studio, you agree to release, waive, and discharge NHANCE Studio, its owner, coaches, employees, and agents from any and all claims, liabilities, demands, or causes of action that may arise from your participation in training activities, coaching services, use of equipment, or presence at the studio.

This release applies to injuries, damages, or losses that may occur as a result of your participation, except in cases of gross negligence or willful misconduct on our part.

You agree to indemnify and hold NHANCE Studio harmless from any claims made by third parties arising from your actions at the studio or in connection with our services.

Studio Rules and Conduct

To maintain a positive environment for all clients, you agree to:

• Refrain from using your phone during training sessions unless necessary.
• Not bring guests to your training sessions without prior approval.
• Not engage in disruptive, offensive, or inappropriate behavior.
• Not use equipment without trainer supervision.
• Report any equipment issues or safety concerns immediately.

We reserve the right to terminate your membership or training relationship if you violate studio rules or engage in behavior that is harmful, disrespectful, or disruptive to the training environment.

Intellectual Property

Training programs, workout plans, nutrition plans, recipes, educational materials, and all content provided by NHANCE Studio are for your personal use only. You may not copy, reproduce, distribute, sell, or share these materials with third parties without written consent.

This Site and all the materials available on the Site are the property of NHANCE Studio and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use. Unless explicitly authorized, you may not modify, copy, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site.

Photography and Media

With your consent, we may take photos or videos during training for use on our website, social media, or marketing materials. You may opt out of this at any time by notifying us in writing.

Confidentiality

We are committed to protecting your privacy. Your personal information, health history, and training records will be kept confidential and will not be shared with third parties without your consent, except as required by law.

This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege.

The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. Confidential Information does not include information that:

• Was in the Coach’s possession prior to its being furnished by the Client;
• Is generally known to the public or in the Client’s industry;
• Is obtained by the Coach from a third party, without breach of any obligation to the Client;
• Is independently developed by the Coach without use of or reference to the Client’s confidential information;
• The Coach is required by statute, lawfully issued subpoena, or by court order to disclose;
• Is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and
• Involves illegal activity.

Your use of our services is also governed by our Privacy Policy.

Email Marketing Consent

By using our services, you agree to receive promotional and marketing emails from us. These emails may include updates, offers, and other relevant information. You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails.

Modifications to Service

We reserve the right to modify or discontinue any part of our services at any time, with reasonable notice provided to active clients.

Term and Termination

Service Term: Services continue according to your membership, training package, or coaching subscription agreement.

Termination by Client: You may terminate in-studio services with 30 days written notice for monthly memberships. Training packages are non-refundable and expire according to the terms of your agreement. Online coaching subscriptions may be cancelled through the app at any time, effective at the end of the current billing period.

Termination by NHANCE Studio: We may terminate your membership, training, or coaching relationship immediately for non-payment, breach of these terms, violation of studio rules, or conduct that endangers the safety or wellbeing of others.

Upon Termination: All outstanding fees become immediately due. No refunds will be provided for fees already paid or unused sessions.

Limitation of Liability

Maximum Liability: Our total liability for any claims is limited to the amount paid by you for services in the 12 months preceding the claim.

Excluded Damages: We are not liable for indirect, incidental, consequential, or punitive damages, including lost wages, lost opportunities, or failure to achieve expected fitness results.

Except as expressly provided in this Agreement, the Coach makes no guarantees, representations, or warranties of any kind or nature, express or implied, with respect to the coaching services negotiated, agreed upon, and rendered.

Website Terms of Use

This website (the “Site”) is owned and operated by NHANCE Studio (“COMPANY,” “we” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site.

Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites. The information, products, and services offered on or through the Site are provided “as is” and without warranties of any kind, either express or implied.

Certain sections of the Site may allow you to purchase products and services from third-party vendors. We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of these products and services. Your participation in any dealings with third-party vendors is solely between you and the third party. NHANCE Studio shall not be responsible for any loss or damage incurred as a result of such dealings.

To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. If you suspect unauthorized use of your account, notify us immediately at connect@nhance-lifestyle.com. We are not liable for any loss or damage arising from your failure to comply with this obligation.

Dispute Resolution

Governing Law: These Terms are governed by Texas law.

Jurisdiction: Any disputes will be resolved in Collin County, Texas.

Informal Resolution: Before filing any legal action, parties agree to attempt good-faith negotiations to resolve disputes.

Changes to Terms

We may update these Terms periodically. Changes will be posted on this page with a new “Last Updated” date. For active clients, we will provide 30 days notice of material changes. Continued use of our services after changes constitutes acceptance of updated Terms. The latest version will always be available on our website.

General Provisions

Entire Agreement: These Terms, together with your service agreement and our Privacy Policy, constitute the entire agreement between you and NHANCE Studio.

Severability: If any provision is found unenforceable, the remaining provisions continue in full effect.

No Waiver: Failure to enforce any provision does not waive our right to enforce it later.

Assignment: You may not assign this Agreement without our written consent.

Indemnification: You agree at all times to indemnify and hold harmless NHANCE Studio, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.

Contact Information

For questions about these Terms of Service:

NHANCE Studio
2601 E State Hwy 121 Suite 207, Lewisville, TX 75056
Email: connect@nhance-lifestyle.com
Phone: (972) 978-9028
Website: www.nhance-lifestyle.com

By signing up for training, enrolling in coaching, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.