NHANCE Studio Privacy Policy: Safeguarding Your Personal Information

Welcome to NHANCE Studio (“Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) and utilize our personal training services. We are located at 2601 E State Hwy 121 Suite 207, Lewisville, TX 75056, and are committed to maintaining the confidentiality, integrity, and security of your personal information.

By accessing or using our Site or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Site or services.

1. Information We Collect

We may collect the following types of information when you interact with our Site or services:

Personal Information

When you engage with our Site, subscribe to our services, fill out forms, request information, or contact us, we may collect personal information, including but not limited to:

• Name, email address, phone number
• Business name and information
• Mailing address
• Job title
• Payment information (processed through third-party payment processors)
• Social media profiles
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)
• Any other information you voluntarily provide

Device and Usage Information

We automatically collect information about the device you use to access our Site and how you interact with it, including:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Referring and exit URLs
• Pages viewed and time spent on pages
• Links clicked
• Search queries
• Geographic location data
• Date and time stamps
• Behavioral data and patterns

This information is collected through tools including but not limited to Google Analytics 4 (GA4), Microsoft Clarity, Google Tag Manager, and other analytics platforms.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, local storage, and other tracking technologies to monitor and analyze activity on our Site, deliver personalized content, and improve user experience. We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data.

Communication Data

We collect and store data associated with your communications with us through various channels including email, phone, SMS, and video calls.

Social Media Information

When you interact with us on social media or link accounts, we may collect engagement and profile information.

Client-Provided Data

If you are a client, we may receive access to your customer data, analytics, advertising accounts, and related business information necessary to perform our services.

Employment and Contractor Information

If you apply for employment or contractor positions, we may collect your resume, work history, education, and other related data.

Artificial Intelligence and Machine Learning

We may use AI tools (such as ChatGPT, Claude, or others) to assist with operations. Data may be processed per the AI provider’s privacy policies.

2. How We Use Your Information

NHANCE Studio uses your information for the following purposes:

To Provide Services

To fulfill service requests, deliver marketing services, process payments, manage accounts, and maintain records of your communication preferences and consent.

Analytics and Site Improvements

We analyze trends, monitor performance, conduct research, and improve user experience.

Marketing and Advertising

We use your information for promotional campaigns, personalized ads, and email marketing through Klaviyo and other platforms.

SMS Communications

We may send SMS messages for service updates, reminders, and promotional offers. You can reply STOP to opt out anytime. We maintain timestamped records of all opt-in actions. We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Legal and Security Purposes

We use your information to comply with laws, enforce agreements, prevent fraud, and protect our rights.

Client Services and Project Management

We manage campaigns, advertising accounts, and reporting for clients.

Automated Decision-Making

We may use automated systems for ad optimization, audience segmentation, and fraud detection.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply “HELP” for assistance or contact us at connect@nhance-lifestyle.com
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. How We Share Your Information

We do not sell, rent, or trade personal information.

With Service Providers

We engage trusted third-party providers for hosting, analytics, communication, payment processing, CRM, advertising, and more. SMS aggregators and providers are used solely for the purpose of delivering messages you’ve consented to receive. All service providers are contractually obligated to maintain confidentiality and security.

With Affiliates and Partners

We may share your information with affiliates and business partners for legitimate purposes.

With Clients

If you are an end-user of a client service, we may share relevant data as part of service delivery.

In Business Transfers

Your data may be transferred in a merger, acquisition, or similar event. Notice will be provided if ownership changes. In such cases, your data remains protected under the terms of this policy.

For Legal Compliance and Protection

We may disclose information to comply with legal obligations, in response to valid law enforcement requests or court orders, or to protect our rights and users.

With Your Consent

We share your data for other purposes only with your explicit consent.

Aggregated and De-Identified Information

We may share anonymized data for analytics and business purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

Security Incident Response

In case of a breach, we will investigate, notify affected parties, and comply with legal requirements.

6. Tracking Technologies and Online Advertising

Cookies

We use necessary, performance, functional, and targeting cookies to improve your experience. You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

Advertising Pixels and Tags

We use pixels and tags for ad tracking, performance measurement, and personalization across multiple platforms.

Analytics Tools

We use GA4, Microsoft Clarity, Hotjar, and YouTube Analytics for insights into user interactions.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. Additionally, we use this information for site optimization, fraud and security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement. By using our site, you agree that we and Microsoft can collect and use this data.

Retargeting and Remarketing

We use retargeting technologies like Google Ads, Facebook Custom Audiences, and others to show relevant ads.

Opt-Out Options

You can opt out via cookie settings, browser controls, or industry opt-out tools.

7. Client Data and Agency Relationship

We act as both a data controller and processor depending on context. We handle client data responsibly and securely per client instructions.

8. Third-Party Services and Tools

We utilize various third-party platforms such as Google Ads, Facebook, Klaviyo, HubSpot, Zoom, Stripe, and AI tools. Each has its own privacy policy. Our Site may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

NHANCE Studio Privacy Policy: How We Protect Your Information

We retain personal information as long as necessary for the stated purposes or as required by law.

10. Your Privacy Rights

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking “unsubscribe” in our emails
• Opt-out of SMS messages by replying “STOP”
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in the Contact section below.

State-Specific Privacy Rights

Residents of California, Virginia, Colorado, Connecticut, and Utah have additional privacy rights under their respective state laws.

11. International Data Transfers

Your information may be transferred to and processed in the United States. We implement safeguards for international transfers.

12. Children’s Privacy

We do not knowingly collect data from individuals under 16. Contact us if you believe a minor has provided information.

13. Do Not Track Signals

Our Site does not respond to DNT browser settings, but you can manage tracking preferences via cookie settings or opt-out tools.

14. Accessibility

We strive for WCAG 2.1 AA compliance and accessible design. Contact us if you experience accessibility barriers.

15. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

16. Contact Information

If you have questions about this Privacy Policy or how your information is handled, contact us at:

NHANCE Studio
2601 E State Hwy 121 Suite 207, Lewisville, TX 75056
Email: connect@nhance-lifestyle.com
Phone: (972) 978-9028
Website: www.nhance-lifestyle.com

Privacy Rights Requests

Use the contact information above to submit privacy-related requests. Include identifying details so we can verify your request.

Important SMS Privacy Notice

No SMS opt-in data is shared with third parties except as required for message delivery. Reply STOP to opt out.

Disclaimer and Limitation of Liability

We are not responsible for third-party services or absolute data security. Use of our Site constitutes acceptance of this Privacy Policy.

By using our website and services, you consent to this Privacy Policy.