What is your cancellation policy?

We ask that clients provide at least 24 hours notice when canceling or rescheduling a session out of respect for our coaches’ time and to allow the slot to be offered to other members. Late cancellations and no-shows may be subject to a session charge depending on your training agreement. We understand that life happens and genuine emergencies come up, and our coaches are human beings who approach these situations with understanding and flexibility. The best policy is simply to communicate with your coach as early as possible when you know you need to make a change.